Returns & Exchanges

Return & Exchange Policy

• Sale items, sale items and giveaways are excluded from exchange.
• Items must be new and unworn and the labels must be affixed to be returned or exchanged within 30 days of delivery.
• We reserve the right to check and refuse any return if the item is not in its original condition (new and unworn, with label).
  Shipping costs are non-refundable.
• If you wish to exchange after 30 days of delivery of the order, a flat shipping fee will be charged for shipping the exchanged item.

Return & Exchange Shipping

• If the return is caused by the consumer (for example, wrong size selection, etc.), the consumer should be responsible for the shipping cost. The specific fee should be based on your chosen express company.
• For our reasons, if the goods received are damaged or incorrect, the consumer is not obliged to pay the shipping costs for this reason.

Process for the return of goods

-Get a Return Merchandise Authorization (RMA) number:

All returns must be provided with an RMA number for processing. Contact your dealer or email support@saviorheat.de for help.

-Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly indicated on the return label of each package returned to SAVIOR HEAT. Do not write the RMA number on the actual package. Packages without an RMA number on the return label may not be accepted by our warehouse.

Undamaged products can be returned for any reason within 30 days of purchase for a full refund. As soon as the returned item returns to the SAVIORHEAT warehouse for inspection, the refund process begins.

30-day money back guarantee for any reason

Undamaged products can be returned within 30 days of purchase for any reason such as bad weather or transportation issues for a full refund. As soon as the returned item returns to the SAVIORHEAT warehouse for inspection, the refund process begins.

30-DAY RETURN CONDITIONS
Must the return include all accessories?	And
Original packaging is required for the return?	And
RMA authorization (customer must contact us for an RMA number)	And
When do we carry out the refund?	After receiving the return package (if the customer returns the product to our warehouse)
When do we carry out the exchange?	After receiving the return package (if the customer returns the product to our warehouse)
Refund of delivery costs	Only quality issues
Reimbursement of return shipping costs	Only quality issues
Refund for lost/damaged items	Take responsibility for returning only with a prepaid shipping label
RMA Validity return	30 days (from the date on which the RMA was created)

Refund requests for the 30-day Money Back Guarantee expire 30 days after a warranty claim is opened. Outside this 30-day window, it is not possible to process a refund request for quality defects. For purchases that are not directly over SAVIOR HEAT Online stores, please contact the dealer for refunds. Information on quality-related issues is below.

WARRANTY OF THE SELLER
Is an extended warranty available?	Yes, but not for refurbished or used items
Unauthorized returns	Not accepted
For what reason is an RMA accepted?	Product quality only
Is an RMA accepted for a refund?	No, just for a replacement
When does the warranty begin?	The date the item was purchased
How long does the RMA settlement take?	Within the warranty period
Results of troubleshooting?	And
Do I need SN/Pictures/Video?	SN or visible proof depicting the defect is required
Return required?	The guarantee can be processed in certain cases at the discretion of SAVIOR HEAT without return
Should I keep all the accessories in case of a return?	Including but not limited to
Should I have the RMA No. Note on the outgoing package?	And
Do I receive a refund of the cost of delivery?	And
Do I get the return shipping costs reimbursed?	And
Who pays the shipping fee for returning the unapproved return package?	The customer
Is the original packaging required for a return?	no
Is there a guarantee for free products?	no
Is the SAVIOR HEAT liable for lost data/other damage/misuse/repairs by third parties/return of private items?	no
Who bears the costs of returning non-defective products/private items to customers (e. g. Accidental returns)?	The customer

If you need an exchange, a shipping fee will be charged for shipping the replacement item.

To request a return or exchange, you can contact us directly by email at support@saviorheat.de.

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