Returns & Exchanges

Return & Exchange Policy

• Clearance items, final sale items and promotional gifts are non-returnable.
• Items must be new, unworn and tags attached to be returned or exchanged within 30 days of delivery.
• We reserve the right to investigate and refuse any return if the item is not in its original condition (new and unworn, with tags).
  Shipping costs are non-refundable.
• If you request an exchange after 30 days of order delivery, a flat shipping fee will be charged to ship the exchanged item.

Return & Exchange Shipping

• If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should depend on the express company you choose.
• If, for our reasons, the goods received are damaged or incorrect, for this reason the consumer is not obliged to cover the shipping costs.

Process for Returning Goods

- Obtain an RMA (Return Merchandise Authorization) number:

All returns must be accompanied by an RMA number for processing. Contact your dealer or email support@saviorheat.com for assistance.

- Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly stated on the return label of every package returned to SAVIORHEAT. Do not write the RMA number on the actual package. Packages without an RMA number on the return label may not be accepted by our warehouse.

Undamaged products may be returned for a full refund for any reason within 30 days of purchase. Once the returned item arrives back at the SAVIORHEAT warehouse for inspection, the refund process will begin.

30-day money back guarantee for any reason

Undamaged products can be returned for a full refund within 30 days of purchase for any reason such as bad weather or transportation issues. Once the returned item arrives back at the SAVIORHEAT warehouse for inspection, the refund process will begin.

30 DAY RETURN POLICY
Does the return have to include all accessories?	Yes
Is original packaging required for returns?	Yes
RMA authorization (customer must contact us for an RMA number)	Yes
When do we issue the refund?	After receiving the return package (if the customer sends the product back to our warehouse)
When do we carry out the exchange?	After receiving the return package (if the customer sends the product back to our warehouse)
Refund of delivery costs	Quality issues only
Reimbursement of return shipping costs	Quality issues only
Refund for lost/damaged items	Accept responsibility for return shipping only with a prepaid shipping label
Return RMA validity	30 days (from the date the RMA was created)

Refund requests for the 30-Day Money Back Guarantee expire 30 days after a guarantee claim is opened. Outside this 30 day window, it is not possible to process a refund request for quality defects. For purchases not made directly through SAVIORHEAT online shops, please contact the retailer for refunds. For quality-related issues, see below.

SELLER WARRANTY
Is an extended warranty available?	Yes, but not for refurbished or used items
Unauthorized Returns	Not accepted
Why is an RMA accepted?	Product quality only
Will an RMA be accepted for a refund?	No, just for a replacement
When does the guarantee start?	The date the item was purchased
How long does the RMA process take?	Within the warranty period
Troubleshooting results?	Yes
Do I need SN/Pictures/Video?	SN or visible proof depicting the defect is required
Return required?	The warranty may be processed without return in certain cases at SAVIORHEAT's discretion
Should I keep all accessories in case of return?	Including but not limited to
Should I enter the RMA no. mark it on the outgoing packet?	Yes
Will I receive a refund of delivery costs?	Yes
Will I get the return shipping costs refunded?	Yes
Who pays the shipping costs for returning the unauthorized return package?	The customer
Is the original packaging required for a return?	No
Is there a guarantee for free products?	No
Is SAVIORHEAT liable for lost data/other damage/misuse/repairs by third parties/return of private items?	No
Who bears the cost of returning non-defective products/personal items to customers (e.g. accidental returns)?	The customer

If you require an exchange, a flat rate shipping fee will be charged to ship the replacement item.

To request a return or exchange, you can contact us directly via email at support@saviorheat.de.

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